FAQ

I use my own mixture of hazel nut oil, essential plant oils and pure beeswax. There are no synthetic solvents as they are all purely natural products.

I work from my private family home, so please phone only on weekdays between 10am and 6pm UK time on 01862 871639.

Yes. You can pay through Paypal even if you don’t have a Paypal account – they automatically convert the currency. I can ship anywhere in the world (see postage and packing rates). Paypal convert the currencies for you – check their website for latest exchange rates.

Unless I am away on holiday orders are usually dispatched within three working days. If your need is urgent, call or email me to discus. The delivery times are dependent on Royal Mail 1st class or international services.

No. There is no VAT or tax of any kind chargeable on my prices.

As all work is individually hand carved I do not usually hold multiples of the same piece. However, if you wish to order more than one, email your requirements and I can make them for you, subject to the commissions waiting list.

Yes, please see commissions page for details.

All new necklaces and pendants come on an adjustable, braided organic hemp cord that slides on beads from approx. 70 cm (27″) to 40 cm (16″). If you want a different or fixed length of cord or prefer another material, write this in the message box on the order form and I will supply what you require. However, if you choose a different material there will be a delay before I can dispatch so that I am able to acquire a supply.

Due to the fact that each piece is individually hand carved, I can’t supply large quantities to retail outlets. However, should a shop or gallery wish to purchase some of my work to sell, I will offer a discount on larger orders. Please e-mail for details.

I offer a full refund (less p & p) on any item if returned unused in its original packaging within 14 days of receipt for UK orders or 28 days for international. See terms & conditions.

No. Although the work is soaked in waterproof oils for 24 hours in the finishing process, it is still better to get into the habit of removing it before immersing yourself in water so that the finish is retained in good condition for longer. Shower products contain chemicals that can dissolve oils, chlorine in swimming pools is corrosive and salt in the sea can also be damaging. Please also avoid contact with cosmetics and other body products as these almost all contain harmful chemicals, even if they claim to be “natural”.

In normal everyday use the work should not get damaged. However, as some of the pieces are very thin and delicate they may be damaged by rough handling so it should not be given to young children and should be removed before bed or physical contact sports.

I offer a cord replacement service. E-mail for details.

I am a passionate tree lover so I never use new rainforest or tropical timbers. My wood is mostly in British hardwoods and comes either from the off-cuts of furniture makers and musical instrument makers, from garden ornamental trees thinned in maintenance or from re-used/re-cycled/salvaged sources.

Unfortunately, the access to my property is difficult and currently subject to a legal dispute so I am unable to officially welcome customers.

If you live in or are visiting the UK, I exhibit and sell my whole range at a number of shows around Scotland (now in England too!), mostly between April and December. A limited range of my work is also available through a small number of shop/galleries. See “Shows and galleries” page for latest details.

I can fit gold, platinum or surgical steel wires/studs to any earring design. E-mail for details.

Yes, but I have to order them first. E-mail for details.